Lend your talent, creativity, and drive to the world’s most exciting destinations.

PGAV is a global professional firm, specializing in planning, architecture, design, and destination consulting. Our staff of more than 165 professionals has successfully executed projects in more than thirty-five states and on five continents. We are in our sixth decade of practice, and we remain committed to the highest standards of quality, innovation, and thought leadership in all markets that we serve.

PGAV is looking for a HR Manager who will work in our St. Louis office. This non-remote position will work closely with the Benefits Manager and other Senior Leadership and Principals.

Background

• This role offers the opportunity to lead and influence the full scope of human resources strategy and operations. The Human Resources Manager plays a critical role in partnering with leadership to support PGAV business objectives, shape workplace culture, and drive continuous improvement across people-related initiatives. This position provides meaningful exposure to leadership development, workforce planning, and talent development, while also incorporating impact, autonomy, and professional growth.
• Although expected to be a hands-on position, the Human Resources Manager is responsible for directing the daily human resources activities and overseeing all HR functions at PGAV headquarters and for all location(s). This role serves as a strategic partner to leadership, providing guidance and support on all people-related matters while ensuring compliance with policies and procedures.

Key Responsibilities

• Leading and overseeing all human resources functions, including recruitment, selection, onboarding, employee relations, performance management, compensation, training, and talent development
• Partnering with leadership to align HR initiatives with business objectives and workforce needs
• Build relationships with business leaders by providing support and guidance to enhance team performance and organizational culture
• Developing, implementing, and delivering HR and leadership training programs, including compliance, conflict resolution, communication, and leadership development
• Supporting workforce planning initiatives, including internship and training programs in collaboration with universities and training providers
• Assist in talent management activities, including supporting succession planning and staffing efforts to enhance workforce productivity
• Administering performance management processes, including evaluations and merit increase programs
• Help implement HR strategies and practices, ensuring effective communication and engagement with employees
• Assist in the development and delivery of training programs that enhance employee skills and promote a positive workplace culture
• Support the analysis of HR metrics to identify trends and provide recommendations for improvement
• Preparing, updating, and maintaining job descriptions, policies, procedures, and employee handbooks
• Conducting employee investigations, documenting findings, and implementing appropriate actions
• Developing and managing HR budgets, tracking expenditures, and ensuring accountability
• Representing management in hearings, audits, investigations, and community relations activities as needed
• Quarterly travel to other domestic offices
• Participating in site-specific committees and cross-functional initiatives
• Identifying opportunities for process improvement and implementing solutions to enhance HR effectiveness
• Performing additional responsibilities as needed to support organizational objectives

Education, Certifications and Experience

• Bachelor’s degree in Human Resources Management, Business Management, or a related field
• Eight (8) or more years of progressive human resources experience, including leadership responsibilities
• Strong knowledge of HR best practices across employee relations, talent management, and compliance
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint
• Expertise with Paylocity HRIS
• HR certification (HRCI or SHRM) strongly preferred

Skills and Abilities

• Demonstrated ability to lead, coach, mentor, and develop employees
• Adaptable and independent critical thinker with a high level of initiative
• Strong communication and interpersonal skills with the ability to engage effectively across all levels of the organization
• Proven ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong problem-solving, judgment, and decision-making capabilities
• Collaborate effectively with professionals

Physical Requirements

• Occasionally lift and/or move up to 10 pounds
• Regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; talk or hear
• Occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA

• Exempt

PGAV is a global professional firm, specializing in planning, architecture, design, and destination consulting. Our staff of more than 130 professionals has successfully executed projects in more than thirty-five states and on five continents. As we begin our sixth decade of practice, we remain committed to the highest standards of quality, innovation, and thought leadership in all markets that we serve.

Position:

PGAV is seeking a Front Desk Hospitality Specialist – someone with a desire to be part of a team that provides unparalleled hospitality to all that enter PGAV’s offices. The specialist is responsible for managing a broad range of administrative, hospitality, and facilities tasks to ensure the office runs smoothly and professionally. This role supports day-to-day logistics, event planning, and vendor coordination and is often the first point of contact for employees, clients, and guests. Required attributes and skills include the following:

Requirements:

• 2+ years of experience in office coordination, administration, or hospitality support
• Strong interpersonal, communication, collaboration, and problem-solving skills; a reliable team player
• Highly organized, with strong multitasking abilities and the capacity to prioritize a dynamic workload
• Detail-oriented and proactive in identifying and resolving issues
• Proficiency in Microsoft Office
• Discretion and confidentiality in handling sensitive information
• Adaptable to interruptions and ad hoc requests in a fast-paced environment
• Comfortable working in an open office setting
• Able to meet physical demands of the role, including lifting, bending, and reaching

Responsibilities:

Hospitality & Office Operations

• Provide the highest level of hospitality to staff, clients, and guests
• Greet visitors and team members with warmth and professionalism
• Manage front desk operations: phones, emails, packages, and check-ins
• Coordinate hospitality needs—meeting setups, catering, beverages, events
• Maintain common areas (reception, kitchen, meeting rooms) to be clean, stocked, and presentable
• Own the flow of the day—anticipate needs and ensure smooth operations
• Support calendars, travel coordination, and supply management
• Assist with internal events and client visits
• Provide light administrative and scheduling support to key team members

Mail, Supplies & Facility Support

• Receive, sort, and distribute mail and packages
• Coordinate courier and FedEx shipments; manage office supply inventory
• Stock printer stations and studio materials; organize supply drawers
• Submit maintenance and janitorial requests as needed
• Keep workroom and shared spaces tidy and organized

Kitchen & Hospitality

• Prepare coffee daily; replenish kitchen and lobby supplies
• Load and unload dishwashers throughout the day
• Receive and organize weekly grocery deliveries
• Perform scheduled restocks and monthly appliance/refrigerator cleaning
• Submit monthly hospitality receipts for reconciliation

Event & Vendor Coordination

• Plan and manage onsite and offsite events (logistics, catering, setup, cleanup)
• Decorate and prepare the office for holidays and special events
• Place orders using platforms like ezCater, Instacart, Walmart, Amazon, and Shipt
• Serve as the point of contact for vendors and service providers

Library Management

• Catalog and classify materials in the internal library
• Maintain organization and accessibility for staff use

PGAV is located in downtown St. Louis at 200 N. Broadway.
Office hours are Monday through Friday, 8:00 am – 5:00 pm.

To apply, send your resume and one-page cover letter (maximum file size 15 MB) to marie.shellenberg@pgav.com.

Our team is looking for creative summer interns who are excited to learn and work with destinations on all phases of project design, from concept design through construction documents, including construction administration. Applicants should possess a thirst for learning, a love of a team-based environment, and a particular interest in designing alluring destinations, including theme parks, zoos, aquariums, museums, and resorts.

Summer Internship Job Description

St Louis & Orlando Studios

• Integrate with a project team(s) during the approximate 3 month duration.
• Under the direct supervision and in partnership with a licensed architect engage in various daily tasks related to the practice of architecture in a varied experience such as:
  • Concept Design and programming
  • Schematic Design and program layout
  • Design Development of project components and integration of multi discipline coordination
  • Construction Document detailing
• Participate in weekly Lunch & Learn meetings in order to gain product and assembly specific education
• Participate in studio quality control reviews
• Exposure to a multidisciplinary studio setting where cross-discipline learning is encouraged
• Exposure to multiple market sectors related to the scopes of work and business practices of PGAV Destinations
• Utilize various software such as:
  • Revit, Adobe Suite, MS Office suite, hand drawing, physical modeling, digital modeling, digital rendering, bluebeam, Teams, etc.

To apply, send your resume, portfolio, and one-page cover letter (maximum file size 9 MB) to marie.shellenberg@pgav.com