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Celebrating our world (and enriching lives).

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Removing the X-Factor from Hotels

– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.

Three Tips for US Attractions’ #1 Reported Visitation Barrier

  – By Karen Baker, Sr. Director of Marketing and Branding   When was the last time you visited another country? Were there times you felt uneasy? Or even unwelcome? On a very basic level, visitors to a country want to feel both safe and welcome. While this seems obvious and straight-forward, not feeling welcome… Continue reading.

Open Leadership – Four Lessons in Empowering Your Team

  – By Mike Konzen, Principal and Chair   PGAV’s John Wilmas is the Stair Ninja. (More on that in a bit.) He is also a great example of our new generation of leaders at PGAV. John is not an owner, officer, department head, senior creative, or project leader. He is a valued assistant, with responsibilities that… Continue reading.

Access to Authenticity

– By Ben Cober, Director of Business Development and Research Time and again through our Destinology research, we learn how travelers are always seeking something “authentic:” places where something real happened in history, natural places untouched by human hands, or unique things that couldn’t be done elsewhere. In fact, 80% of travelers cite this as… Continue reading.