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And Then I said, ‘That’s Not My Dog, that’s My ROVER!’

  By Ben Cober, Director of Business Development and Research A recent article in the UK’s Daily Mail really caught my eye: NASA is looking for comedians. At the American Association for the Advancement of Science annual conference, professor of Anthropology at the University of Florida, Gainesville, Jeffrey Johnson spoke on the topic of “Building… Continue reading.

Removing the X-Factor from Hotels

– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.

Three Tips for US Attractions’ #1 Reported Visitation Barrier

  – By Karen Baker, Sr. Director of Marketing and Branding   When was the last time you visited another country? Were there times you felt uneasy? Or even unwelcome? On a very basic level, visitors to a country want to feel both safe and welcome. While this seems obvious and straight-forward, not feeling welcome… Continue reading.

When Your Project is on Life Support: Part 1 – Sizing things up

   – By Jedd Pellerin, project architect   On all of our aquarium projects (like the Georgia Aquarium and St. Louis Aquarium at Union Station) one of the largest, and most critical components, is the animal Life Support System (LSS). Comprised of massive filters, pumps, storage basins and a host of sophisticated equipment, the primary… Continue reading.