Make Your Workplace a Forum for Ideas. “Ideas Won’t Keep. Something Must Be Done About Them.”– Alfred North Whitehead What can a chocolatier and a news anchor teach a bunch of creatives? As it turns out, quite a bit. Over the past year, a talented group of PGAVers established a new program called PGAV Presents. The concept… Continue reading.
To most cultures outside the U.S., the time we call Thanksgiving might be just another run-of-the-mill (heh) harvest festival. However, you don’t have to be a devout Roman follower of Ceres to make this year’s cornucopia of fresh vegetables, gravies, and turkeys the highlight of your holiday. Whether you’re among the folks in Canada,… Continue reading.
By Ben Cober, Director of Business Development and Research A recent article in the UK’s Daily Mail really caught my eye: NASA is looking for comedians. At the American Association for the Advancement of Science annual conference, professor of Anthropology at the University of Florida, Gainesville, Jeffrey Johnson spoke on the topic of “Building… Continue reading.
– Mike Konzen, Chairman “Today we are in an Experience Economy, with a Transformation Economy hot on its heels. You can stay in the elusory safety of past practices and keep on doing the same things you’ve always been doing – in which case, mark my words, you too will be commoditized.” – Joe… Continue reading.
– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.
– By Karen Baker, Sr. Director of Marketing and Branding When was the last time you visited another country? Were there times you felt uneasy? Or even unwelcome? On a very basic level, visitors to a country want to feel both safe and welcome. While this seems obvious and straight-forward, not feeling welcome… Continue reading.