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Removing the X-Factor from Hotels

– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.

Three Tips for US Attractions’ #1 Reported Visitation Barrier

  – By Karen Baker, Sr. Director of Marketing and Branding   When was the last time you visited another country? Were there times you felt uneasy? Or even unwelcome? On a very basic level, visitors to a country want to feel both safe and welcome. While this seems obvious and straight-forward, not feeling welcome… Continue reading.

When Your Project is on Life Support: Part 1 – Sizing things up

   – By Jedd Pellerin, project architect   On all of our aquarium projects (like the Georgia Aquarium and St. Louis Aquarium at Union Station) one of the largest, and most critical components, is the animal Life Support System (LSS). Comprised of massive filters, pumps, storage basins and a host of sophisticated equipment, the primary… Continue reading.

Even MORE Destinology: Bringing Video Gaming to Public Attractions

   – By Ben Cober, director of business development and research   In our latest issue of Destinology, The Fight for Attendance: The Attraction of the Non-Attraction, we explored the success of impermanent attractions such as festivals, sporting events, tabletop games, streaming television, and exercise, and offered tactics for destination managers to adopt some of… Continue reading.