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The Emotion-Based Museum Experience

Visitor emotions are at play in every aspect of their museum visit. Learn how to improve exhibits using the techniques of emotional story mapping, which connect people to content in dynamic ways. Find out how to create a cohesive and memorable visit by scaffolding the visitor experience from the moment they enter to when they… Continue reading.

Navigating Challenges in Developing New Museum Experiences: Fort Ticonderoga

Beth Hill, President and CEO of Fort Ticonderoga, and Diane Lochner, Vice President at PGAV Destinations, will be discussing the transformative planning efforts at Fort Ticonderoga that started with a Strategic Master Plan in 2011. Their focus will be on one phase of the implementation plan – the Pavilion Node – and the series of… Continue reading.

Swimmin’ and BIMin’: A Partnered Collaboration of Transforming Union Station into an Aquarium

BIM has changed the way we work together, demanding new levels of collaboration. Teams need to come together in the early stages of the project to determine workflows before the work begins. The days of working in silos are going away. We have to communicate, coordinate, and collaborate more than ever. PGAV Destinations’ BIM Manager Matt… Continue reading.

Time to Change: Creating an Inclusive Guest Culture to Meet Rapidly Changing Demographics

Zoos and aquariums play an important role within their communities as leaders in conservation, environmental education, animal care, and family fun. However, just as important as this ability to lead is the willingness and agility to adjust to their communities’ needs. As visitor demographics, habits, and expectations change, what are zoos and aquariums doing to… Continue reading.

Designing Tomorrow

In celebration of the conference theme – “Celebrate 70: Back to the Future” – this session will provide insights from a panel of internationally recognized attraction design company executives that will discuss trends and considerations for accommodating, entertaining, and engaging tomorrow’s attraction visitors. PGAV’s Vice President Ned Diestelkamp The Producers Group’s Co-CEO and Founder Bob… Continue reading.

Remember the Alamo! Because It Is Going to Change for the Better: A Case Study

One of the world’s best-known historic icons has recently undergone an extensive planning effort to restore reverence and dignity to the site. The Master Interpretive Plan, lead by PGAV Destinations along with Cultural Innovations and Reed Hilderbrand, will transform the site into an historic and cultural destination that lives up to the fame. The plan… Continue reading.