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TEDx Gateway Arch: Crash Course with PGAV’s Sarah Aman

Designing for Impact Sarah is an exhibit and graphic designer with a passion for sustainable action and environmental conservation. At PGAV Destinations, she not only works with clients to design meaningful visitor experiences, she also founded and leads the company’s first official Green Team. By combining her love for nature and her skills in design,… Continue reading.

Time to Change: Creating an Inclusive Guest Culture to Meet Rapidly Changing Demographics

Zoos and aquariums play an important role within their communities as leaders in conservation, environmental education, animal care, and family fun. However, just as important as this ability to lead is the willingness and agility to adjust to their communities’ needs. As visitor demographics, habits, and expectations change, what are zoos and aquariums doing to… Continue reading.

PGAV’s Top Ten Hidden Gems of Summer Travel

  The sun is shining, the kids are out from school, and it’s time to use those well-earned vacation days (more than ever) to hit the road and explore the country! With the prevalence of Yelp reviews, TripAdvisor reports, and your cousin’s never-ending social media feed, it can be hard to find any unturned rock… Continue reading.

Bali and Lombock: A PGAV GO! Experience

  By Victoria Gray, Designer   It’s 2 a.m. and I have slept for roughly one hour after my second day in Ubud, Bali. I’m trying to will myself awake; it’s never worked before, but maybe this time?  Whose idea was this? How had I found myself signed up to summit an active volcano to… Continue reading.

Removing the X-Factor from Hotels

– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.