Attraction Design Firm PGAV Destinations and research firm H2R Market Research Publish Insights on Americans
Americans are traveling less frequently and are returning to attractions less and less – often in search of something new and welcoming. The results of PGAV’s fifth-annual Voice of the Visitor: Outlook on the Attractions Industry, which tracks Americans’ travel behavior and forecasts future plans, revealed a dramatic shift in the demographics of attraction visitors, and a deep desire to visit places that make them feel welcome and relaxed.
America is on track to become “minority White” by 2045, with our Hispanic population projected to make up a quarter of the population, Blacks at 13%, Asians at 8%, and Multi-racial families at 3.8%. However, compared to the current racial majority, these groups are eight percentage points less likely to travel for leisure, seven percentage points less satisfied with their last attraction experience, eleven percentage points less likely to recommend that attraction to friends or family, and are five percentage points less likely to travel in 2019.
With more options for entertainment, consumers’ tolerance for bad service and low-fidelity experiences continues to decline. Fortunately, annual staff retraining is often a simple program to reinstate, building staff camaraderie, refreshing attraction teams on mission and purpose, and educating on the latest needs and wants of their guests. Attractions are also frequently evaluating the success of their exhibits, rides, and more, and evolving existing offerings while planning renovations and expansions to meet guests’ expectations.When Americans travel, trends suggest that they are seeking more peaceful time with friends and family to relax, an ideal quality of numerous attractions across the country, such as National Parks, Museums, and Botanical Gardens. Compared to five years ago, Americans note that they are “relaxing and chilling out” 27% more, playing video games 10% less, spending time outdoors 16% more, and hanging out with friends online 5% less.
Top 10 Attraction Types Visited in 2018
- 38%: Historic Landmarks
- 33%: Zoos/Animal Attractions
- 30%: Theaters
- 30%: Theme Parks
- 28%: History Museums
- 27%: National/State Parks
- 24%: Aquariums
- 22%: Family Entertainment Centers
- 21%: Art Museums
- 21%: Sightseeing Tours
Top Five Most Important Factors for American Tourists
- 79%: It’s a good value for the money
- 78%: It’s a clean place to visit
- 71%: It has friendly staff members
- 70%: It provides a safe and wholesome environment
- 69%: It’s a diverse experience with a lot of different things to see and do
A digital edition of Voice of the Visitor will be available soon at https://www.pgavdestinations.com. For dozens of additional, free tourism studies by PGAV Destinations, visit https://www.pgavdestinations.com/Insights.
Conducted by H2R Market Research, Voice of the Visitor interviewed 1,500 American respondents who either visited an attraction in 2019 or plan to do so in 2020, providing a margin of error of +/-2.5% at a 95% confidence interval.
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