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Quarterly Publications

Destinations Dispatch

The Latest Industry Research and Recovery Solutions

It’s an ever-changing landscape and the current recovery stage could last months or years. When the path looks uncertain, PGAV Destinations looks to our guests more than ever. Find out what they fear, what they want when they return, and what the balance looks like for attraction operators. We will travel again, we will make memories again, and it will be just as beautiful as it was before. Join the conversation and be a part of the new resurgence.

 


 

The Comeback: Cognitive Disabilities

September 30, 2020:   In today’s Ask An Expert, we chat with Melanie Mills from @EasterSealsMW at the @AquariumSTL about how destinations can begin to remove experience barriers and the importance of staff training in that process.

Read here.

 

The Comeback: Cognitive Disabilities

September 23, 2020:   In today’s Comeback dispatch, we continue to explore cognitive disabilities as we look at Post-Traumatic Stress Disorder and Memory Disorders.

Read here.

 

 

The Comeback: Learning Disorders

September 16, 2020:   In today’s Comeback dispatch, we take a look at the needs of guests with cognitive disabilities. By better understanding autism, sensory processing disorders and learning disabilities, we can design empathically to provide great an                                                                              memorable experiences for everyone.

Read here.

 

The Comeback: Sensory Inclusive Design

September 9, 2020:  PGAV Destinations Vice Presidents Emily Howard and Diane Lochner help us introduce our look into sensory inclusive design in our latest Comeback dispatch.

Read here.

 

The Comeback: The Combackies

September 2, 2020:  The end of a weird summer deserves a weird awards ceremony. Check out the link for The Comebackies, where we celebrate a few of the destination-related things that made us smile this summer.

Read here.

 

 

The Comeback: Wellness

August 26, 2020: In this week’s Don’t Call It a Comeback dispatch, we have a few additional wellness resources to share, because the best way out of it is through it.

Read here.

 

 

The Comeback: Ch-Ch-Changes

August 19, 2020: Ever heard that line about putting on your oxygen mask first so you can help others? Dr. Rob Patterson highlights why leaders have to pay attention to their own needs, now more than ever.

Read here.

 

 

The Comeback: Under Pressure

August 12, 2020: How can leaders emotionally support their team members during a crisis? We Ask an Expert: Dr. Heather Walker, Organizational Psychologist and Levity Leader.

Read here.

 

 

The Comeback: Beyond the Sea (of People)

August 05, 2020: How do we play while staying safe? We run some numbers for indoor facilities with linear experiences. Also: prank phone calls from astronauts.

Read here.

 

The Comeback: Collaboration and Adaptation

July 29, 2020: How are operators dealing with shifting guidelines and procedures? How can you balance safety and fun? We Ask an Expert: Rick Erwin, GM of City Museum.

Read here.

 

The Comeback: Giving Guests Space

July 22, 2020: This week, we address guests’ need for both space and relaxation. We’ve reimagined interstitial spaces, landscaped areas, and cabanas (as rentable pop-up rest zones).

Read here.

 

 

The Comeback: Areas of Improvement

July 15, 2020: This week, we reclaim  pathways and plazas as spaces for play and entertainment. Dance parties, scavenger hunts, surprise parades, and more.

Read here.

 

 

The Comeback: The Operations Balancing Act

July 8, 2020:  This week: we broke our operational model and built a new one. We study the relation between reduced attendance and reduced operational capacity, and its effect on the guest experience.

Read here.

 

The Comeback: Fourth of July Roundup

July 1, 2020: Traveler confidence is taking a hit but for those willing to travel, how far is too far? We close out our special events theme with a preview of what summer may hold, plus a few good links for the holiday weekend.

Read here.

 

 

The Comeback: Special Events Roundup

June 24, 2020:  Special events innovations inside and outside the industry. Rethinking date nights, fundraising events, summer festivals. Drive-in movies (but make them immersive!) and food trucks (open-air food halls!).

Read here.

 

 

 

The Comeback: Special Events

June 17, 2020:  Our new “Ask an Expert” video series highlights Amanda Clark from the Missouri Historical Society. We propose on-site and virtual event concepts for fitness, F&B, entertainment, and VIPs.

Read here.

 

 

The Comeback: Transaction Points

June 10, 2020:  In our first Don’t Call It a Comeback dispatch, it’s all about reinvention. Focusing on transaction points, we think outside the acrylic box, from arrival experiences to point-of-sale and mobile.                                  Read here.

 

 


 

Demographics and  Data

May 22, 2020: A whole lot of infographic goodness, highlighting traveler confidence and expectations. We dive into multiple survey questions and break down age demographics to take a deeper look at what our guests are pondering.

Read here.

 

Pop-Up Queues

May 15, 2020: Exploring new temporary queuing space as an opportunity to engage with the guest, to extend the story, and to bring the experience outside.  Includes virtual queueing, retail integration, augmented reality, and innovative food delivery.
Read here.

 

Social, Yet Distant

May 7, 2020: Avoiding crowds, but not people. Using 3D modeling and crowd flow studies, PGAV unpacks the impacts of social distancing on capacity, staffing, and guest experience. We explore the floor as an experiential surface.
Read here.

 

The Fine Art of Retail

May 1, 2020: Rethinking the physical retail space to respond to social distancing; experiential retail opportunities, innovative products, and online shopping opportunities.
Read here.

 

 

Face Masks

April 24, 2020: The challenges and opportunities of implementing masks in an industry focused on hospitality: audience engagement, self-expression, new rules for guests, and addressing barriers to communication.
Read here.

 


 

Previous Tuesday Round Ups

  • May 26: Extreme innovation, drive-thru experiences, and a backyard roller-coaster.
  • May 19: The soul of the traveler, of our industry, and special destinations around the world.
  • May 12: Benefits of travel, trip planning, the revival of drive-ins.
  • May 5: Booking trips, destination reopening strategies, opportunities for reinvention.
  • April 28: New Research, local tourism research, sunshine spaghetti.
  • April 21: Economic impacts, digital partnerships, robots, work-from-home fashion.

 


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Upcoming Speaker Engagements

17
Nov

A Stimulating Experience – Excitement for Some, Anxiety for Others

November 17 @ 2:30 pm - 3:30 pm

Museum and Attraction designers and leaders strive to create welcoming, inclusive destinations that are enriching and enjoyable for everyone. However, due to the natural behavior of other guests and crowds, interior and exterior lighting, acoustics, the vastness or intimacy of designed spaces, and many other factors, attractions can be overwhelming or frightening for individuals with…