It’s an ever-changing landscape and the current recovery stage could last months or years. When the path looks uncertain, PGAV Destinations looks to our guests more than ever. Find out what they fear, what they want when they return, and what the balance looks like for attraction operators. We will travel again, we will make memories again, and it will be just as beautiful as it was before. Join the conversation and be a part of the new resurgence.
July 15, 2020: How do we play while staying safe? We run some numbers for indoor facilities with linear experiences. Also: prank phone calls from astronauts.
July 29, 2020: How are operators dealing with shifting guidelines and procedures? How can you balance safety and fun? We Ask an Expert: Rick Erwin, GM of City Museum.
July 22, 2020: This week, we address guests’ need for both space and relaxation. We’ve reimagined interstitial spaces, landscaped areas, and cabanas (as rentable pop-up rest zones).
July 15, 2020: This week, we reclaim pathways and plazas as spaces for play and entertainment. Dance parties, scavenger hunts, surprise parades, and more.
July 8, 2020: This week: we broke our operational model and built a new one. We study the relation between reduced attendance and reduced operational capacity, and its effect on the guest experience.
July 1, 2020: Traveler confidence is taking a hit but for those willing to travel, how far is too far? We close out our special events theme with a preview of what summer may hold, plus a few good links for the holiday weekend.
June 24, 2020: Special events innovations inside and outside the industry. Rethinking date nights, fundraising events, summer festivals. Drive-in movies (but make them immersive!) and food trucks (open-air food halls!).
June 17, 2020: Our new “Ask an Expert” video series highlights Amanda Clark from the Missouri Historical Society. We propose on-site and virtual event concepts for fitness, F&B, entertainment, and VIPs.
June 10, 2020: In our first Don’t Call It a Comeback dispatch, it’s all about reinvention. Focusing on transaction points, we think outside the acrylic box, from arrival experiences to point-of-sale and mobile. Read here.
May 22, 2020: A whole lot of infographic goodness, highlighting traveler confidence and expectations. We dive into multiple survey questions and break down age demographics to take a deeper look at what our guests are pondering.
May 15, 2020: Exploring new temporary queuing space as an opportunity to engage with the guest, to extend the story, and to bring the experience outside. Includes virtual queueing, retail integration, augmented reality, and innovative food delivery.
May 7, 2020: Avoiding crowds, but not people. Using 3D modeling and crowd flow studies, PGAV unpacks the impacts of social distancing on capacity, staffing, and guest experience. We explore the floor as an experiential surface.
May 1, 2020: Rethinking the physical retail space to respond to social distancing; experiential retail opportunities, innovative products, and online shopping opportunities.
April 24, 2020: The challenges and opportunities of implementing masks in an industry focused on hospitality: audience engagement, self-expression, new rules for guests, and addressing barriers to communication.
Previous Tuesday Round Ups
- May 26: Extreme innovation, drive-thru experiences, and a backyard roller-coaster.
- May 19: The soul of the traveler, of our industry, and special destinations around the world.
- May 12: Benefits of travel, trip planning, the revival of drive-ins.
- May 5: Booking trips, destination reopening strategies, opportunities for reinvention.
- April 28: New Research, local tourism research, sunshine spaghetti.
- April 21: Economic impacts, digital partnerships, robots, work-from-home fashion.