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Quarterly Publications

Destinations Dispatch

The Latest Industry Research and Recovery Solutions

It’s an ever-changing landscape and the current recovery stage could last months or years. When the path looks uncertain, PGAV Destinations looks to our guests more than ever. Find out what they fear, what they want when they return, and what the balance looks like for attraction operators. We will travel again, we will make memories again, and it will be just as beautiful as it was before. Join the conversation and be a part of the new resurgence.

 


 

Tuesday Roundup

May 19, 2020: We celebrate soul— the soul of the traveler, of our industry, and the special destinations around the globe. Featuring Jeannette Cooperman on the heart and soul of the travel industry and an interview with Natural Bridge Caverns’ Brad Wuest.

Read here.

 

 

Tuesday Roundup

May 12, 2020: This week, it’s not a newsletter—it’s a love letter. Featuring Jeannette Cooperman on the transformational benefits of travel, new research on trip planning, and the revival of drive-ins and car hops.
Read here.

 

 

 

Previous Tuesday Round Ups

  • May 5: Booking trips, destination reopening strategies, opportunities for reinvention.
  • April 28: New Research, local tourism research, sunshine spaghetti.

 

Demographics and  Data

May 22, 2020: A whole lot of infographic goodness, highlighting traveler confidence and expectations. We dive into multiple survey questions and break down age demographics to take a deeper look at what our guests are pondering.

Read here.

 

Pop-Up Queues

May 15, 2020: Exploring new temporary queuing space as an opportunity to engage with the guest, to extend the story, and to bring the experience outside.  Includes virtual queueing, retail integration, augmented reality, and innovative food delivery.
Read here.

 

Social, Yet Distant

May 7, 2020: Avoiding crowds, but not people. Using 3D modeling and crowd flow studies, PGAV unpacks the impacts of social distancing on capacity, staffing, and guest experience. We explore the floor as an experiential surface.
Read here.

 

The Fine Art of Retail

May 1, 2020: Rethinking the physical retail space to respond to social distancing; experiential retail opportunities, innovative products, and online shopping opportunities.
Read here.

 

 

Face Masks

April 24, 2020: The challenges and opportunities of implementing masks in an industry focused on hospitality: audience engagement, self-expression, new rules for guests, and addressing barriers to communication.
Read here.

 

 


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