The sun is shining, the kids are out from school, and it’s time to use those well-earned vacation days (more than ever) to hit the road and explore the country! With the prevalence of Yelp reviews, TripAdvisor reports, and your cousin’s never-ending social media feed, it can be hard to find any unturned rock… Continue reading.
By Victoria Gray, Designer It’s 2 a.m. and I have slept for roughly one hour after my second day in Ubud, Bali. I’m trying to will myself awake; it’s never worked before, but maybe this time? Whose idea was this? How had I found myself signed up to summit an active volcano to… Continue reading.
– Mike Konzen, Chairman “Today we are in an Experience Economy, with a Transformation Economy hot on its heels. You can stay in the elusory safety of past practices and keep on doing the same things you’ve always been doing – in which case, mark my words, you too will be commoditized.” – Joe… Continue reading.
When Your Project is on Life Support: Part 3 – Cage Match: Steel vs GFRP Rebar in Animal Habitat Construction
– By Jedd Pellerin, project architect Details matter in the design of animal habitats. Even the details that guests will never see because they are buried in a four foot thick concrete slab. Rebar (or reinforcing bar) is a critical component of most modern, reinforced concrete construction. This includes the concrete walls and slabs that are… Continue reading.
– By Ben Cober, Director of Business Development and Research “Unwelcoming or unfriendly staff.” When it comes to our Destination research, this is often the top complaint guests have when visiting attractions: poor customer service. It’s an incredibly high bar to obtain: Disney’s cast-member training is world-renown for quality, while Hollywood sets (often) unrealistic expectations… Continue reading.
Each year, we honor the men and women who have given their lives while serving their country. These heroes gave the greatest sacrifice to protect what they held most dear, and in hopes of a better future in which they would never witness. As Americans, we recognize this day with patriotic parades of veterans… Continue reading.