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Celebrating our world (and enriching lives).

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BEYOND THE SEA (OF PEOPLE)

  – Key Contributors:  Amanda Yates (Lead Designer, Brand Experience), April Neal (Designer), Ashley Edelbrock (Architect),  Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer),  Tiffany Rawson (Architect)   The Challenge A few weeks ago, we looked at the operational model for a hypothetical theme park – PGAV Land – and the… Continue reading.

Giving Guests Space

  – Key Contributors:  Andrew Schumacher (Architect), Dan O’Neill (Landscape Architect), Eileen Hill (Landscape Architect), Jason Mills  ( Designer), Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer),  Tiffany Rawson (Architect), Veronica Skok (Landscape Designer)   The Challenge A recent PGAV study compared the operational capacity during the new coronavirus pandemic to overall attendance for a hypothetical destination. The analysis yielded some red flags, indicating that higher attendance levels with… Continue reading.

AREAS OF IMPROVEMENT

  – Key Contributors:  Andrew Schumacher (Architect), Dan O’Neill (Landscape Architect), Eileen Hill (Landscape Architect), Jason Mills  ( Designer), Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer), Steve Reyes (Architectural Designer), Tiffany Rawson (Architect), Veronica Skok (Landscape Designer)   The Challenge In last week’s issue of Don’t Call it a Comeback, PGAV created… Continue reading.

THE OPERATIONS BALANCING ACT

  – Key Contributors:  Ashley Edelbrock (Architect), April Neal (Designer), Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer), Tiffany Rawson (Architect) The Challenge Destinations are slowly opening their doors, most under capacity restrictions from local jurisdictions. While these restrictions dictate the number of guests who can pass through the front gate,… Continue reading.

Rethinking Special Events

  – Key Contributors: Tyson Baker (Interior Designer), Ashley Edelbrock (Architect), April Neal (Designer), Teague Peak (Architectural Designer), Tiffany Rawson (Architect), Jess Solomon (Graphic Designer), PJ Tamayo (Designer), and Amanda Yates (Lead Designer, Brand Experience)   The Challenge While the pandemic forced destinations to temporarily close their doors, it sparked a rush of innovation as… Continue reading.

Rethinking Transaction Points

  –Key Contributors: Amanda Yates, April Neal, Jim Dee, John Kasman, Sara Tetley, Sarah Cooper, Teague Peak, Tiffany Rawson   The Challenge As destinations reopen, social distancing measures and new safety protocols require a retooling of the guest experience. Right now, many of you are installing the ubiquitous acrylic barriers for your welcome desk or… Continue reading.

The Reinvention of Travel

  – By Jeannette Cooperman, Ph.D., writer & Mike Konzen,CEO   Just two years ago, global travel was at an all-time high. For anyone in the travel and tourism industry, the pandemic was a gut punch even if you stayed healthy. A single virus was about to wipe out the life’s work of millions of dedicated people, taking 5.9… Continue reading.

Voice of the Industry Interviews

  – Brad Wuest, Natural Bridge Caverns, President/CEO, interviewed by Jeannette Cooperman   Since 1883, Brad Wuest’s family has run a ranch in San Antonio, Texas. Sixty years ago, four university students squeezed through a small opening in a sinkhole on the ranch and found a massive cave system, stalactites icing vast, high-ceilinged chambers. Now a… Continue reading.

How the Travel Industry Reaches the Heart—and Soul

    – By Jeannette Cooperman, Ph.D., writer & Mike Konzen, CEO   Virtual “live” music sustained us through lockdown, but as wonderful as those concerts were, the grids of musicians playing in their own homes felt a little hollow. What was missing was their ability to hear us; to know our response. No energy was bouncing back from the audience.   When you work in travel and tourism, you know that energy. A good hotelier,… Continue reading.