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Category: Hospitality

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Giving Guests Space

  – Key Contributors:  Andrew Schumacher (Architect), Dan O’Neill (Landscape Architect), Eileen Hill (Landscape Architect), Jason Mills  ( Designer), Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer),  Tiffany Rawson (Architect), Veronica Skok (Landscape Designer)   The Challenge A recent PGAV study compared the operational capacity during the new coronavirus pandemic to overall attendance for a hypothetical destination. The analysis yielded some red flags, indicating that higher attendance levels with… Continue reading.

AREAS OF IMPROVEMENT

  – Key Contributors:  Andrew Schumacher (Architect), Dan O’Neill (Landscape Architect), Eileen Hill (Landscape Architect), Jason Mills  ( Designer), Jeff Havlik (Vice President), Josh Rodriguez  (Architectural Designer), Teague Peak (Architectural Designer), Steve Reyes (Architectural Designer), Tiffany Rawson (Architect), Veronica Skok (Landscape Designer)   The Challenge In last week’s issue of Don’t Call it a Comeback, PGAV created… Continue reading.

Rethinking Transaction Points

  –Key Contributors: Amanda Yates, April Neal, Jim Dee, John Kasman, Sara Tetley, Sarah Cooper, Teague Peak, Tiffany Rawson   The Challenge As destinations reopen, social distancing measures and new safety protocols require a retooling of the guest experience. Right now, many of you are installing the ubiquitous acrylic barriers for your welcome desk or… Continue reading.

The Reinvention of Travel

  – By Jeannette Cooperman, Ph.D., writer & Mike Konzen,CEO   Just two years ago, global travel was at an all-time high. For anyone in the travel and tourism industry, the pandemic was a gut punch even if you stayed healthy. A single virus was about to wipe out the life’s work of millions of dedicated people, taking 5.9… Continue reading.

Voice of the Industry Interviews

  – Brad Wuest, Natural Bridge Caverns, President/CEO, interviewed by Jeannette Cooperman   Since 1883, Brad Wuest’s family has run a ranch in San Antonio, Texas. Sixty years ago, four university students squeezed through a small opening in a sinkhole on the ranch and found a massive cave system, stalactites icing vast, high-ceilinged chambers. Now a… Continue reading.

How the Travel Industry Reaches the Heart—and Soul

    – By Jeannette Cooperman, Ph.D., writer & Mike Konzen, CEO   Virtual “live” music sustained us through lockdown, but as wonderful as those concerts were, the grids of musicians playing in their own homes felt a little hollow. What was missing was their ability to hear us; to know our response. No energy was bouncing back from the audience.   When you work in travel and tourism, you know that energy. A good hotelier,… Continue reading.

Why Our Minds and Bodies Crave Travel—and How That Will Bring Back the Industry

  – By Jeannette Cooperman, Ph.D., writer & Mike Konzen, CEO   If you’re part of the travel and tourism industry, you’ve been reeling these past two months. What if people just shelter at home, more or less, for the rest of their lives? What if they’re too frightened to ever venture to an unfamiliar… Continue reading.

The Gift of Wonder

  The holiday gift-giving season is right around the corner, and if you have children, your attic doors and basement closets have been welded shut to keep curious eyes from spoiling the surprises. Assuming you don’t possess the year-long foresight and planning prowess of a diligent elf, you’re probably scrambling to check off your naughty… Continue reading.

Feast Your Eyes on the Travel Tips and Trends of Thanksgiving 2019

  To most cultures outside the U.S., the time we call Thanksgiving might be just another run-of-the-mill (heh) harvest festival. However, you don’t have to be a devout Roman follower of Ceres to make this year’s cornucopia of fresh vegetables, gravies, and turkeys the highlight of your holiday. Whether you’re among the folks in Canada,… Continue reading.

Sensory Awareness: Creating Inclusive Experiences for Veterans

  – By Emily Howard, Vice President Today marks an important day in the United States – Veterans Day – when we honor all those who have bravely served our country. Throughout history, men and women in uniform have served the United States to enable us to pursue the lives we desire. As attraction designers,… Continue reading.